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hot50i Legal: Know Your Account Rules

hot50i sets out the Legal points behind account access, wallet records and policy requests in clear English for Indonesia.

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POLICY CONTACT

Three Routes For Legal Questions

A clear contact path helps when your Legal question concerns access, identity or a wallet record. We ask you to keep the account phone number, transaction reference and relevant screen details ready, because those details let us locate the correct record without asking you to repeat the full account history. Use the support route available inside your account, particularly when a status differs between the cashier and your wallet. Our team can then direct the request to the appropriate policy or account-handling path.

Team online

Account access

If phone verification does not match your account details, use the account support route shown after login. We can check the access status and explain which account step remains, subject to local law and the records connected with your request.

Wallet record

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, include the payment reference and displayed status. We use those details to separate a pending wallet record from an account-policy issue before responding.

Policy request

When you want a Legal clarification or a change to an account record, send the request through the available support path while signed in. We may ask for phone verification again before discussing private account details.

RECORD HANDLING

How We Handle Legal Records

Legal handling is practical: we connect an account request to the right identity, transaction or access record, then apply the relevant policy.

Data handling

We use account details to manage access, phone verification, wallet references and policy requests. A Legal enquiry is matched to the relevant record so we can answer the specific issue rather than expose unrelated account details.

Cookie choices

Cookies can support account continuity and policy-page access on your device. If your browser blocks them, some account steps may not work as intended; you can adjust browser settings and then return to the account path.

Account security

Phone verification is part of the access check, and we may request confirmation before discussing private account or wallet records. Do not share verification codes with another person, even if that person asks about a Legal request.

Record retention

We retain account, transaction and support records for periods connected to security, policy administration and applicable Legal duties. A request to change or remove data is assessed against those duties before any action is taken.

Correction requests

If your phone detail, wallet reference or account record appears incorrect, tell us which field needs review through the signed-in support route. We may request matching details before making a correction to protect the account.

Access restrictions

Eligibility depends on local law. Where local law permits, we can explain an access status; where it does not, we cannot bypass that restriction through a wallet, device change or alternative account path.

Answers Before You Open An Account

These Legal answers cover the questions we expect you to ask before creating an account with hot50i. They explain how jurisdiction, identity checks, personal records and wallet references fit together. The terms shown during account access remain important, and you should read them alongside this page. If your situation is not covered, use the signed-in support route with the relevant account or transaction details.

It means account access depends on local law and is available only where local law permits. You must follow the displayed account terms and complete any required phone verification. We cannot use a different device, wallet or account path to bypass a local eligibility restriction.

Phone verification may be required before account access so we can connect the request to the correct account record. If the number or details do not match, use the account support route shown after login. We may request confirmation again before discussing private Legal matters.

DANA and QRIS references are connected to the relevant account and transaction status. Keep the displayed reference if you need help with a policy request. We use it to identify the record, while any access decision still depends on local law and the terms shown to you.

Yes, you can raise a correction request through the available signed-in support path. State the field that appears wrong and include the matching account detail or transaction reference. We confirm the requester first, then assess the change against security, retention and Legal duties.

Bank transfer and virtual account activity may be matched using the reference shown with the transaction. A mismatch can delay the account-status check while we identify the record. Keep your reference and contact the signed-in support route; we cannot alter records without the required verification.

A mobile browser can display the account path and policy pages, but access still depends on local law and the same account checks. If cookies or phone verification fail on your device, adjust the browser settings or use the support route shown with your account.

Send the request through the support path available inside your signed-in account and describe the specific record involved. We may ask for phone verification before discussing personal details. Requests are assessed under applicable Legal duties, including security and required record retention.

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